Delivery and Returns
We will only ship orders to the billing address associated with the purchasing credit/debit card OR the address confirmed on your PayPal account. All online purchases include a AH & Co gift box, which is packaged into a secure, non-branded postal pack. Most fine jewelry is made to order so we aim to dispatch all online orders within 21 working days. Upon dispatch, you will receive an e-mail confirmation.
US & HK: No delivery charge. All orders are sent via FedEx Priority by 5pm. Orders should arrive within 10 working days.
International: No delivery charge. All orders are sent via FedEx International Priority Mail (dependent on local mail restrictions). Orders should arrive within 20 working days.
Whilst we hope that you will love your AH & Co jewelry, items can be returned or exchanged within 28-days from the date of delivery and so long as they are unworn, undamaged and in the original salable condition as when purchased. A full refund will be issued to the original form of tender within 14 days once the item is returned to AH & Co.
It is important to note that in the case of a purchase of a bespoke piece of jewelry or items that have been personalized, we may not be able to accept a return. We will always notify you when we cannot honor our returns policy before shipping out the products to you and ask you to accept the revised terms and conditions.